Hotel management software offers many benefits, which is one of the reasons why it is greatly implemented in the present. Today, there are many out there in the market; therefore, it is important to invest in one from a trusted service provider, while making sure that it has all the features that you need. There is no one-size-fits-all Hotel Management Application since different hotels have their specific needs depending on various factors, so you need to consider all these factors before choosing one. Choosing the right application is one of the most important decisions that a hotelier will have to make, as the success of the hotel largely depends on it. So, when you are looking for a software solution, make sure to check out these features:
Easy-To-Use Interface: One of the most critical deciding factors is an easy-to-use interference. You should not use one that is complex and difficult to use as you may end up making costly mistakes. Easy-to-use interference should be the first thing that you should consider, as if you have a complex system, you may have to spend time training the existing staff or hiring new employees.
Mobile Optimization: Another most important aspect is that the system should also be mobile and tablet-optimized. This is another one of the most important aspects so that the hotelier can access it from anywhere and at any time. You do not have to stay in the office or at the desk to check the utilities or the bookings, if the software is mobile optimized, you can have access to it anytime.
Access Information Easily and Quickly: You should be able to easily access the information about your guests, such as the guests that are checking in, returning, guests, their payments, events happening around, and more. The ability to easily access information about guests is another major determining factor.
Building Guest Profiles: Make sure that the hotel management solution provides a space for you to build guest profiles, including their contact information, stay history, and maybe even their preferences so that you can deliver a personalized experience, especially for returning guests.
Housekeeping Management: This hospitality service relies a lot on housekeeping, so you should look for one that provides your housekeeping team to mark the rooms as clean, dirty, or out-of-order so that you know which ones to give to the guests and which ones need to be cleaned up. Since the one sitting at the front desk will be able to see the status of the room, there won’t be any inconveniences.
Accounting Software: You need to make sure that your Hotel Management Application has accounting software that keeps us with the ever-changing needs. It should be able to streamline your invoicing, payment, reconciliation, and billing process, which will not only eliminate human error but also help manage your finances more smoothly. Making sure that you have such facility on your software will save you a lot of time.
Booking Engine: To eliminate as much human contact as possible, you should look for software that allows the clients to book their room directly with you and even make the payment there. Look for one where you can display your rooms, publish your rates, where the guests can check the availability, collect the guest’s necessary information, and then finally make a reservation. This self-service is a great option, especially during this pandemic.
Automate All Operations: You should look for software where you can automate all your operations, such as email, reservation management, room management, booking, invoicing, and payment processing. Through this application, the front desk agent should be able to check-in and out guests or cancel the reservation with just some simple clicks. Look for software that offers payment processing which will eliminate the need for the guests to pay with checks or in cash.
The must-have features that you should look for while choosing a Hotel Management Application do not end here. Your needs and requirement will depend on your hotel, so consider the important factors.